Can I order a one off personalised sample with my design on? 
Yes, this is possible on most products, however there is a cost involved for this service. The price for this will vary depending on the branding method and product.

Is it possible to see a plain sample of the product before placing an order?
Yes, we can supply you with a plain sample of the product for reference of the colour and quality. Please note all samples will be chargeable.

Will I receive a branded proof with my order? 
No, on most orders you will only receive a PDF proof for approval, unless a pre production sample is requested. Please note there may be an additional charge for the pre production sample.


Personalisation and Branding

Screen Printing
Screen printing is a printing technique that uses a woven mesh which supports an ink blocking stencil of the artwork. When ink is drawn across the screen the open areas of mesh allow a single colour ink through as a sharp-edge image onto the product. A different screen has to be produced and run for each ink colour; therefore this method can only be used for printing solid spot colour without any shading on items such as close woven textiles and large areas of flat products or the rotating surface of a mug.

Pad Printing
Pad printing is a technique that uses a 2D silicon pad to transfer solid colour ink onto the product (very similar to a 2D stamp) A different pad has to be produced and run for each ink colour therefore this method again is not suitable for process of full colour printing only spot colour. This method is usually used on products with small restricted flat print areas or with special machines the rotating surface of a pen. On certain products pad printing more than one colour can have registration problems therefore, these items only offer a single colour print.

Offset Litho
This is the most common method used when printing large volumes of paper products. It uses a photographic technique which transfers images onto printing plates. If the artwork is in full colour CMYK - 4 plates are produced, one for each of the colour spectrum (Cyan, Magenta, Yellow and Black). If the artwork is made up of Pantone colours, one plate is also produced for each colour. This process printing method also allows tints, shading or vignettes of a colour to be printed.

Full Colour Digital Printing
With the development of CMYK Ink Jet Technology this method enables full colour images to be printed directly onto the surface of a product without the use of transfers or a sublimation process. Full colour digital technology also uses a UV light to cure the print during the process so there is no need to use an over laminate or have to allow for drying time. This method is used for small runs of paper products and the flat surfaces of a selected number of plastic products.

Transfer Printing
The design is either screen printed or Litho printed onto special paper as a reverse image. The paper is then laid on top of the product and a heat press is then used to transfer the image from the paper onto the product. The backing paper is then removed. This process is most commonly used on small full colour runs on textiles and ceramics.

Dye Sublimation Printing
This is a similar process to transfer printing but produces a higher quality print. This method can also be used on a wide variety of man-made textiles as well as ceramics.

Laser Engraving
The single colour lined artwork is scanned into the computer of the laser engraving machine and a pencil like laser etches this into the surface of the product. Although a lot of detail can be obtained from laser engraving it is not recommended that text be any smaller than 1mm high. Laser engraving can only be used on metal or glass objects. The colour of the image on glass will appear white and on metal objects the colour will be dependent on the base material which may not always be the same colour as the surface material (e.g. silver products may have a brass base material therefore the engraving will appear gold and not silver).

It is only possible to reproduce solid coloured artwork as embroidery and not full colour photo or shaded images. The artwork is scanned and an embroidery tape is produced which acts as a program for the embroidery machine. The cost of embroidery is dependent on the number of stitches it takes to reproduce the design. So the bigger and more complicated the design the more expensive the embroidery costs will be. Unlike any other branding processes, the cost of embroidery is not dependant on the number of colours in your design and the silk colours can often be changed at no extra cost as long as the stitch design remains the same. Embroidery can be reproduce onto any textiles, bags or clothing as long as there is sufficient room to fit the embroidery frame directly underneath. Although there is a very large range of silk colours they do not come in the full pantone or CMYK spectrum.

Pantone Matching
Can I pantone match a product to my own colour?
Pantone matching promotional products to your exact Pantone reference is available on certain product and higher quantities, please ask for more details. This product would be made to order.


Further Queries

What are the origination / setup charges on my product specification? 
This is the cost to setup your design / logo plates / screens / embroidery tape / engraving plate or debossing plate. If your logo is more than one spot colour you may incur more than one origination cost. This will be clearly shown on your product specification. On certain product specifications this will be included.

Does my pricing include branding?
Yes, all pricing includes the branding of your logo/design unless clearly stated on your product specification.

What is the carriage charge? 
This is delivery of your order to one UK mainland address unless specified. On certain product specifications this will be included. If you require delivery to split addresses or to an international destination please ask.

What time will my order be delivered? 
All deliveries are shipped on a standard shipping service and can be delivered anytime between 8am and 6pm. If you require a timed delivery please note there would be an additional charge for this service.

Does my international delivery include all local taxes and duties? 
Yes, all duties and taxes will be included in final costings, unless specified otherwise.

How long are my prices valid for? 
Quotations are valid for 28 days, unless specifically quoted otherwise.

Do you have a minimum order value? 
No, we have no minimum order value, however minimum quantities may apply on certain products which we will advise in advance.

Do my prices include VAT?
No, all the pricing supplied does not include VAT.

What are your payment terms? 
For all new customers our payment terms are invoice on order with 15 days to pay irrespective of whether delivery has been made or not. Subject to you paying 3 consecutive invoices within these terms a 30 day credit account, from date of delivery, will be offered, subject to status. This does not apply for orders placed through our Golf Website, irrespective of your account status. For more information see below.

Where can I find your bank details to make payment?
Our bank details can be found at the bottom of each invoice.